Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interface with other departments. Handle customers in a professional and friendly manner. Maintain security and accountability of company funds located in cages during designated shift. Assist in balancing Main Bank. Must be able to work a window when necessary. Supervise cage cashiers. Provide orderly and positive working environment. Prepare staffing schedules. Approve days off, vacations, personal days and follow up with paperwork. Conduct investigation of variances (over/shorts) that may occur on shift. Follow up with paperwork. Handle customers' complaints and inquiries. May review Cash Operations Surveillance Tapes Monitors staff performance, ensuring adherence to Casino policies and procedures. Directly supervises Main Bank and Cage Cashiers. Is responsible for the overall direction, coordination, and evaluation of this unit. Prepares monthly variation and activity report for Cash Operations Director. Interface and provides Cashiers with ongoing training and information. Prepares evaluation of Cashiers when due. Other related duties as assigned by Cage Manager or Assistant Cage Manager.