Supervise the day to day operations of the Valet Department during a shift. Directly and through subordinates, parks and retrieves automobiles of guests of the casino. Provides quality guest service by ensuring that the Valet Department treats guests in a friendly and courteous manner, at all times. Promptly resolves guest’s complaints. Assists the Transportation Manager in the creation and administration of company policies and procedures. Maintains the integrity of Valet Operations. Receives/Returns vehicles from/to guests. Assists Transportation Manager with departmental personnel issues. May be assigned to a Valet Bank. Responsible for the security and accountability of Valet Claim Checks issued to the Valet Department. Responsible for the security and accountability of guest’s keys that are left in the custody of the Valet Department. Ensures that all transactions are processed through the POS system. Ensures the completion of all departmental paperwork necessary for Valet Operations. SUPERVISORY RESPONSIBILITIES Supervises the Valet Attendants. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees per approved Casino policies; addressing complaints and resolving problems.