The Agua Caliente Cultural Museum (ACCM) seeks a Manager of Museum Retail and Visitor Services to join its dynamic team to launch a state-of-the-art facility in downtown Palm Springs, California. The Manager’s primary job function is to foster the success of the Museum’s store and visitor services team, which includes supporting and enhancing the Museum’s mission, enhancing the visitor experience at the museum as a whole and driving exemplary customer service. The Manager of Museum Retail and Visitor Services will create an environment that inspires visitors to have an outstanding experience, engage in dynamic programming and build customer loyalty.
The Agua Caliente Cultural Museum is a new facility, created and presented by the Agua Caliente Band of Cahuilla Indians, in the heart of Palm Springs. The Museum will share the Agua Caliente Cultural Plaza with the newly built Spa at Séc-he and the outdoor Oasis Trail canyon experience. ACCM will contain a nearly 10,000 square-foot permanent exhibition gallery to share the story of the Agua Caliente peoples; a 2,100 square-foot changing gallery; the store; and indoor/outdoor rental spaces. The store, located off the entrance lobby, is approximately 1,000 square feet.
The goal of the Museum’s retail operation is to offer merchandise made largely by, or sourced from, Native American Indian individuals, tribes, and communities including jewelry, paintings, photography, ceramics, baskets, cultural items, gourmet food items, personal care, paper goods, and more. The store and visitor services staffs will be cross-trained to provide the highest customer service, while providing more flexibility in staffing levels.
The Manager of Museum Retail and Visitor Services will ensure that the highest quality work is carried out in all aspects of both department's team members and operation. The Manager will conduct themselves in a respectful and professional manner in the museum environment and work as a dynamic team member to foster interdepartmental work productivity and relationships; and serve as an ambassador for the Museum in communicating and furthering the mission and Museum’s goals.
Duties and Responsibilities
· Prepare, analyze and manage annual store and visitor services budgets; financial reports for the store, including inventory, buyer profiles; and sales projections, etc.
· Maintain a successful merchandise plan for the store that reflects the museum’s mission and promotes engagement in exhibitions and programming
· Continually research the broader and local markets for new sources of inventory and ensure all merchandise is appropriate and related to museum’s mission
· Maintain museum-branded custom merchandise including concept, design, production, pricing, and delivery in collaboration with appropriate staff
· Oversee purchase of merchandise within the annual budget and within established net profit margin. Prepare purchase orders for merchandise; receive merchandise, verify quantity and cost, and forward necessary paperwork to the Deputy Director
· Hire, train, schedule, and supervise store and visitor service team personnel; set and monitor sales goals for sales staff and prepare/present annual employee evaluations
· Monitor and coordinate the daily operations of the shop, ensuring proper staffing levels, sales, inventory, merchandising, and service
· Monitor cash and inventory control system; conduct annual physical inventory and report inventory valuations to the ACCM leadership and the Tribe’s financial team
· Maintain operating policies and procedures; set, communicate, and ensure compliance with policies for sales, reports, handling of merchandise, customer service, cash handling, returns, and store opening and closing.
· Work with ACCM staff and various vendors to create and launch Tessitura as a platform for visitor service admissions and customer relationship management system; monitor customer and vendor database and files in Tessitura
· Supervise all point-of-sale retail software in Infogenesis and CRM software in Tessitura, hardware operation, issues, and updates.
· Travel to appropriate American Indian art shows and museums to purchase product
· Coach, monitor, and appraise retail and visitor services staff to provide outstanding retail services to ACCM visitors, while encouraging enthusiasm for, and knowledge about, the museum’s exhibitions and programs
· Work collaboratively with ACCM teams to develop and produce events such as artists’ trunk shows, special sales events, book releases and signings, product launches and other public events that support the museums goal to expand public engagement with ACCM
· Assists the Deputy Director in developing analytics and dashboards to report on store and admissions performance
· Maintain a safe and clean working environment.
· Oversee any customer service requests that originate online or over the phone
· Maintain confidentiality of all museum and proprietary information
· Other duties as assigned.