To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read, write, speak and understand English language clearly to ascertain and document important information, to follow written and/or verbal instructions, and to provide clear direction/guidance. Ability to communicate verbally/written with all levels of management and employees in a positive and professional manner.
Ability to complete tasks with minimal supervision.
Ability to deal with a number of problems requiring initiative and good judgment.
Possess the ability to listen and respond to Team Member or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.
Demonstrate the ability to deal with internal/external guests, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
Ability to access and input information using a complex computer system and ATS.
Type a minimum 40 words per minute; Microsoft Word; Excel; Ability to handle telephone lines, multi-task and prioritize work as assigned.
Education and/or Experience
High School Education, GED, and or two years in related field
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the
office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work
station for the duration of the shift. Also may be subjected to a smoke filled environment.
Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.