JOB DESCRIPTION SUMMARY
Java Caliente Host/Cashiers are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. The Host/Cashier is generally the first employee that guests encounter so it is imperative that they greet all guests with a warm/genuine smile and welcome. Employees must work well as a team, maintain confidentiality and adhere to internal controls. This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Customers and employees will experience a friendly, upbeat and clean atmosphere.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
. Provides fast, friendly, professional and responsive customer service to guests and staff.
. Engages in friendly conversations with guests whenever possible.
. Provides personalized service and uses guests name whenever possible.
. Greets each guest with a warm smile and welcome as they enter the coffee shop.
. Operates a cash register/POS system, ringing proper amount into the register and giving the guest or
server the correct change; accounts for all cash, charge and complimentary sales according to
established internal controls; maintains integrity of all financial controls and responsibilities.
. Keeps designated working area clean and organized, and assists in maintaining cleanliness of
coffee shop, including seating areas and condiment station, as necessary or required, in accordance
with established health and safety standards.
. Resolves service issues according to service standards.
. Thanks customers, invites them back.
. Operates and maintains equipment as required in accordance with established guidelines and
. Completes assigned side work as directed.
. Knows and promotes current casino events and programs and can give guests directions to all
. This position is not limited to those duties listed in the job description. Duties and responsibilities
can be changed, expanded, reduced or deleted to meet business needs of the company.
. Discover customer needs and appropriately suggests product with every customer to enhance
service and meet sales goals.
. Assists customers in the selection and purchase of specialty coffee beverages.
Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Week to
Coffee Shop standards. ? Follows standards for merchandising, stocking, rotating and storing all
GAMING EXPERIENCE NOT REQUIRED