Location
Agua Caliente Casino Rancho Mirage
City
Rancho Mirage
State
CA
Work Schedule
Varies
Average Hours per Week
40
Travel Involved
30%
Job Type
Full Time
Starting Rate / Tips
DOE
Category
Cage & Credit
Schedule
Full Time
Gaming Experience:
Preferred

Cage Training Manager

Job Description:

Job Description Summary

 

The Cage Training Manager is responsible for developing and implementing training programs to ensure the safe, secure and efficient operations of the cash cages. Will perform duties of the Cage Shift Manager as required.

 

Essential Duties and Responsibilities (other duties may be assigned)

 

·      Responsible for training new hires in all Cash Operations policies, procedures, and Internal Controls.

·      Provide ongoing training in all Cash Operations related areas and/or any other areas assigned.

·      Responsible for training new and existing Team Members on all three shifts in all Cage related areas at all Agua Caliente Properties.

·      Assumes all manager responsibilities and duties in the absence of the Cage and Credit Shift Manager

·      Assist the Cage and Credit Manager in the areas of writing Training Manuals, policies, procedures, and updating and submitting Internal Controls for review.

·      Perform functions of Cash Cage staff as required.

·      Meets on a regular basis with Supervisors and Managers to ensure and maintain a “smooth” operation of Cash Cage.

·      Monitors staff performance, ensuring adherence to casino policies and procedures.

·      Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements.

Provide excellent guest service

 

Supervisory Responsibilities

 

Carries out responsibilities in accordance with policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees per approved casino policies, addressing complaints and resolving problems.

Job Requirements:

Required Education and/or Experience

 

·         High school diploma or G.E.D.

·         3 years related experience and/or training; or equivalent combination of education and experience in high volume cash operations, including but not limited to management, business and/or finance.

·         Proficient in using the Ten Key Adding Machine.

·         Must have a professional demeanor and be able to communicate well with the public.

·         Must be able to communicate in English.

Working Conditions/Physical Demands

 

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift.  Must be able to work in a smoke filled environment.

 

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.